Reservation and Cancellation Policy

Reservations

Reservations can be made in any of these ways.

• By using using our Reservations form only once payment is done we will confirm your booking.
• By calling 00 51 84 260926
• By sending a mail to our contact mail  contact@riverexplorers.com

Deposit Requirement for 2 to 6 days trip

A 30% deposit per person of the total price package is required, paid to our Bank account, western union, money gram or our Payment On- Line.

Deposit is non-refundable. Final payment is due 30 days prior your trip departure and is non-refundable, because you are reserving space for which we have a limited capacity, our no-refund, non-transferable cancellation policy applies in every instance and there will be no exceptions for any reason. 

In order to avoid paying commission fees, the final payment can be done at your arrival in Cusco in cash only and is non-refundable.

Deposit Requirement for 7 to 15 days trip

A 30% deposit per person of the total price package is required, paid to our Bank account, western union, money gram or our Payment On- Line.

Deposit is non-refundable. Final payment is due 30 days prior to your trip departure and is non-refundable. Because you are reserving space for which we have a limited capacity, our no-refund, non-transferable cancellation policy applies in every instance and there will be no exceptions for any reason.

Full payment is required for one day tours.

Payments can be done using the following options:

1. Western Union: Please check how much will cost the commission fees for transfer. Prices can change depending the country of you residence. The commission fees charged using this system, will be charged at your arrival to Cusco.

2. MoneyGram: Please check how much will cost the commission fees for transfer. Prices can change depending the country of you residence. The commission fees charged using this system, will be charged at your arrival to Cusco.

3. Payment On- Line: (Visa charge 5 % commission fee for money transfer to Peru). You and River Explorers will receive a mail with the payment details immediately after your payment was complete.

3. Making a transfer to River Explorers bank account, our bank charge 10 % commission fee for money transfer and 12 % for more than 2,000 dollars. This commission fees will be charged at your arrival to Peru. Notes that your bank can also charge a commission fees to transfer the money to a foreign country, which it has to be paid for the customer.

Banks details

Company details

*All prices are subject to any government changes

Personal information

Once the payment is done, we will need your personal information exactly as it appears on the passport.

1. Full name
2. Date of birth
3. Passport number
4. Nationality
5. Date of passport expiry   

Regulations to enter Machu Picchu

Current Machu Picchu citadel regulations

In an effort to protect Machu Picchu, the Peruvian government authorities put limit to the number of people who visit Machu Picchu. In 19th of July 2011, no more than 2500 people per day are allowed on Machu Picchu, and is very strictly controlled. Once this limit of 2500 people is reached, Machu Picchu is completely closed off for the day and no further bookings can be made. Reservations are not held on Machu Picchu and all permits for Machu Picchu must be bought as far as possible in advance with complete and correct personal information, and no modifications can be made. Any attempts at modifications result in a loss of the permit and any money paid.

River Explorers is happy to work within the framework of these regulations in order to protect Machu Picchu.

The rules and regulations controlling Machu Picchu are continually changing and it is important to be aware of the issues detailed in this document before embarking on your adventure to Peru.

Inca Trail trekking booking policies

*When booking any trip involving Machu Picchu, please book as far in advance as possible in order to increase the possibility of securing space on Machu Picchu during the high periods of the year (May to October). We ask in order to proceed with your booking your personal Information exactly as it appears on the passport.

Thank you for your understanding.

The Inca trail to Machu Picchu

In an effort to preserve and protect the Inca trail to Machu Picchu, the Peruvian government authorities put limit to the number of people who visit the Trail. In March 2004, no more than 500 people (including support staff) per day are allowed on the Inca Trail.

River Explorers is happy to work within the framework of these regulations in order to protect the Inca Trail and Machu Picchu.

The rules and regulations controlling the Inca Trail and Machu Picchu are continually changing and it is important to be aware of the issues detailed in this document before embarking on your adventure to Peru.

Current Inca Trail Regulations

As described above, no more than 500 people per day are allowed to hike the Inca Trail. This number includes all support staff (ie. porters, cooks and guides) and is very strictly controlled. Once this limit of 500 people is reached, the Trail is completely closed off for the day and no further bookings can be made. Reservations are not held on the Trail and all permits to hike must be bought as far as possible in advance with complete and correct personal information, and no modifications can be made. Any attempts at modifications result in a loss of the permit and any money paid. 

Inca Trail trekking booking policies

*When booking any trip involving the Inca Trail, please book as far in advance as possible in order to increase the possibility of securing space on the Trail during the high periods of the year. We ask in order to proceed with the Inca trail booking your personal Information

1. Full name (exactly as it appears on the passport)
2. Date of birth
3. Passport number
4. Nationality
5. Date of passport expiry 

Please Note: The passport number and name that is provided to River Explorers E.I.R.L, at time of confirmation, will be used to purchase the Inca Trail permit. This passport number and name will be used to identify yourself as you enter the checkpoint at the start of the trail and during the hike. If this information does not match the information you have provided at time of confirmation, then you will be subject to delay, fine, and/or cancellation of admission to the Inca Trail. 

Thank you for your understanding  

Salkantay trek regulations

The price paid for the Salkantay trek does not included the entrance fees to Salkantay (141 soles). In 2008 the INC (National Institute of Culture) introduced a 141 Peruvian soles (42 $) entrance fees to Salkantay. We felt that this was an excessive charge, as the government doesn't offer any service or infrastructure. After many strikes and protest the INC currently is not charging this fee, and appears that in some days the INC charge it and in some other days they don´t. In charging people who then have a lucky day we decided do not Include this fee in the price, but you must be prepared to pay the fees if the INC requests it on route. We apologize for this inconvenient.

Single supplements

Our trip prices are based on Double Occupancy Hotel Rooms and Lodges. If you are travelling alone and wish to share, we will assign a same-sex roommate if one is available. If you wish to have your own room single supplements aplies, that means that you need to pay extra to cover the expenses of the room.

Risk and Responsibility

Although we make every effort to ensure a safe trip, outdoors trips is not without some risk. Nature and rugged terrain are part of the wilderness recreation offered by River Explorers E.I.R.L. Wilderness and backcountry travel adds their own elements of risk. All campsites are remote and primitive; there is no plumbing, electricity or outside communication.

Because of the inherent risk in wilderness adventure, you must be capable of participating and will be asked to sign an Acknowledgement of Risk form before trip departure. Parents /guardians are required to sign for minors.

River Explorers is equipped to handle emergency first-aid in case of illness or accident. The cost of specialized means of evacuation such as helicopters and medical care is the financial responsibility of the injured party. River Explorers E.I.R.L. cannot assume responsibility for loss of personal belongings missed flights, services, travel connections or any kind of natural disasters, social upheavals or acts of nature. Our return times are not guaranteed. River Explorers reserves the right to cancel a trip due to lack or reservations.

River Explorers doesn't provide any insurance plan. We strongly recommend using a travel/medical insurance plan. For those people who are doing rafting, rock climbing, horseback riding or paragliding, your insurance plan need to cover these activities as well. 

River Explorers Information

River Explorers E.I.R.L. is certified by the Peruvian Tourism Department and the city Council from Cusco which are the only institutions who authorize travel companies in Peru.

In order to operate the Inca trail, travel agencies need a special permit granted by the Peruvian government department INC which is the body who control the access to Machu Picchu and Inca trail. River explorers certified to operate the Inca trail with file number AG 1591 more information about this you can at  http://www.nahui.gob.pe/  you can follow the step down bellow.

Click on "Ingresar Como Invitado" (enter as a guest)

Click on "Consultas" which can be found at the top left-hand side of the page. This will bring you to a new page entitled Bienvenido Al Modulo de Consultas

Click on "Agencias autorizadas" which can be found on the left-hand sidebar of the page. This will bring you to a new page entitled "Agencias autorizadas para operar camino Inca (Certified agencies to operate Inca Trail)"

Click "numero de registro" and introduce the number where we are register AG 1591 Otherwise you just click "mostrar agencias" in the letter R you will be able to fine the River Explorers.